FAQ'S

FREQUENTLY ASKED QUESTIONS?

We've put together a list of our most frequently asked questions. If you still can't find the answer you're looking for shoot us a message. Our Customer Support Team will endeavour to get back to you within 24 hours.
Contact our Customer Support Team at hello@collieandco.com.au

WHY TURKISH TOWELS?

WHAT MAKES TURKISH TOWELS SO DARN SPECIAL?

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Turkish towels also known as Peshtemal, Hammam, or Fouta towels. These glorious towels originated in Turkey and are a traditional flat-woven authentic bath towel, made of 100% all-natural Turkish cotton that has been used in Turkish Bathhouses for centuries.

All of our towels are authentically made in Turkey from high quality 100% organic Aegean Turkish cotton, they are woven on traditional looms with an array of colours and thickness. This traditional fine weave means these towels are made to be compact and lightweight making them wonderfully portable.

Collie and Co Turkish Towels are super absorbent and designed to wick water away from the body. All of this goodness means our towels will dry super fast meaning no more wet musty smelling towels. These beauties are also sand-free as the weave is so tight it's impossible for the sand to cling to the fibres of your towel.

WHY SHOULD I BUY A TURKISH TOWEL?

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Where do we even start? Turkish Towels are lightweight, compact, versatile, super-absorbent and they pack up extremely small.

They aren't as bulky as a tradition beach or bath towels so they're great for travelling or keeping in your gym bag. Because they dry so fast, say goodbye to wet musty smelling towels!

Whilst relatively new to the beaches of Australia, people have been loving this style of a towel for centuries. These are just a few of the reasons why you need to a Turkish towel.

They are honestly a game changer!

WHAT SHOULD I USE MY TURKISH TOWEL FOR?

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Ummm…

Bath towel, beach towel, gym towel, yoga towel, travel towel, sarong, wrap, throw. The number of uses is endless. Why not roll it up & use it as a pillow? Use it as a picnic blanket? Table cloth? Or maybe a statement fashion piece.

Trust us you’ll find never-ending uses for your new Turkish Towel, or should I say best friend.

WHAT'S SO SPECIAL ABOUT TURKISH COTTON?

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Aegean Turkish cotton is known for being some of the finest natural cottons in the world. It boasts an array of amazing features, it's hardy and tough giving the cotton amazing resilience and longevity. Once made into towels the cotton will be super absorbent, fast-drying and ever so soft on your skin, it will also get softer and more absorbent with each wash.


These beautiful towels will remain fresh even when packed away damp unlike a traditional terry towel which will stay damp for days, and no doubt have a lovely accompanying odour.


Turkish cotton is woven into such a fine weave that these beautiful towels become 100% SAND-FREE as sand can't stick to the fibres of your Turkish Towel.

BUT I THOUGHT EGYPTIAN COTTON WAS THE BEST COTTON?

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You thought Egyptian cotton was all the rage? Well, it's great for absorbency and is perfect for bed linen, but unknown to many not so great for towels.


The strands are long and thick but very dense meaning they absorb a lot of water, however, they will also hold water for longer, which can create a heavy wet towel which takes a long time to dry, especially in humid climates.


Turkish Cotton has extra-long fibres which can be loomed to a super lightweight and absorbent fast-drying towel. The more you wash your Turkish Towel the softer and more absorbent they become. No more smelly towels and a no fluff guarantee.

ARE TURKISH TOWELS ACTUALLY ABSORBENT?

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We are so glad you asked, and the answer is a resounding YES! Collie and Co Turkish Towels are super absorbent and dry extremely fast. We do however recommend you bloom your towel before you use it, this will help your new towel reach maximum absorbency.

CLICK HERE for a rundown on how exactly to bloom your new Turkish Towel. We generally say your towel might need up to four washes before it will get to its most absorbent self.

Why do you ask? Well, these washes will help make the cotton super soft and therefore more absorbent. You're probably used to that big bulky towel you’ve been using your whole life so don't stress, you might need a bit of time to readjust. We promise it'll be worth it.

ARE TURKISH TOWELS REALLY BETTER?

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Well, the answer is yes, what else would you expect us to say. But honestly, we cross our hearts it's true. We understand you might be a little nervous about letting go of your current fluffy beach or bath towel. So here are a few tips for those Turkish Towel newbies.
Turkish towels are lightweight, super durable and pack away extremely small, making them the most potable towel you will ever own. Turkish Towels will dry extremely fast compared to your regular terry beach or bath towel, so say goodbye to stinky musty wet towels.


Another bonus of the weave being so fine is that sand just can’t stick to your towels meaning shake, shake, shake and you have a much tidier clean up. We promise you your linen cupboards will also thank you for switching over to Turkish Towels.

TURKISH TOWEL CARE

HOW LONG WILL MY TURKISH TOWEL LAST?

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Ok so here’s the tea!

It's totally up to how well you love your towel, treat it right it and it will love you forever!

We use the highest-grade Aegean Turkish cotton which is incredibly resilient and durable to ensure you get the most out of your Turkish Towel.

A few tips wash on low heat, avoid the tumble dryer, it's simply not necessary, it will line dry incredibly fast. Avoid harsh chemicals and soaps, you’ll just clog the fibres making your towel less absorbent. Give your towel some extra love and try cleansing your towel once a month with a cup of vinegar in your wash cycle.

WILL THE COLOUR RUN IN MY NEW TURKISH TOWEL?

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That will 100% depend on which towel you have purchased. Our Tide Collection has been hand died by artisans in Turkey giving it the beautiful tie-dyed effect we all love so much.


So what to do about it? Firstly do expect to see some colour run when you bloom your Tide Collection Turkish Towel. Secondly, we recommend washing with similar colours or alone for the first few washes, after this the colour will stop running.

The remainder of our collections will not run but we always recommend to wash with similar colours, mummy hack 101. Your Turkish Towel may fade from long periods of sun exposure. However, that will take a lifetime of beach days.

WILL MY TURKISH TOWEL SHRINK?

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No way, absolutely not. Nope, nope, nope, they won’t shrink. Our towels are designed and pre-washed to ensure this doesn't happen.


But please follow the care instructions for optimal longevity of your new bestie.

HOW DO I CARE FOR MY TURKISH TOWEL?

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BLOOMING:

Before you use your new Collie and Co towel don’t forget to bloom your Turkish Towel for maximum softness and absorbency. CLICK HERE  for a detailed rundown. Your towel will continue to become softer over the first few washes and improve its absorbency.

WASHING:

-Tighten your tassels before you wash your towels to ensure they don’t unravel.

-Normal wash under 40 degrees Celsius. Less than 800 spins a minute.

-No bleach it will bleach your colours.

-No fabric softener it will clog the fibres of your Turkish Towel making it less absorbent.

-Standard laundry powder is fine to use but less is more with your Turkish towels.

-Do not wash your towels with other items that have zips, clips or other items that may catch and pull threads.

-Add one cup of white vinegar to your wash cycle once a month to cleanse your towel and help remove soap residue, this will improve the softness and absorbency of your towel.

DRYING:

-No tumble dryer.

-Line dry these beauties they dry in absolutely no time. You’ll be amazed.

It's that simple. Cross out hearts. 

PULLED THREADS:

If your Turkish Towel has gotten snagged and now has a pulled thread don’t stress you can likely work it back in by pulling around the thread in every direction. You should gently be able to work the thread back into its rightful home. Yup just like you would do with a knitted jumper. If the thread can not be saved, no stress. Very carefully snip the single thread and as it is a flat-woven towel you can gently pull the tread out. No harm no foul.

UNRAVELLED TASSELS:

We always recommend tightening your tassels before you wash your Turkish Towel. A light tug on the end will help to prevent any of those tassels from becoming loose. Don’t worry if they do unravel they can easily be re-tied. The tassels are hand-tied and can simply be retied by you at home. Divide the sections in half and twist each section in a clockwise direction until they are fully twisted. Now wrap those sections around each other in an opposite direction until fully twisted around each other. Tie a nice little knot at the end of your tassel to secure.

Voila good as new.

THE KNITTY GRITTY

WHERE ARE COLLIE AND CO TURKISH TOWELS MADE?

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Of course from the OG source, beautiful Turkey. You can’t claim to be a Turkish Towel if you're not produced in Turkey, am I right?


Do beware though, a lot of the cheaper Turkish Towels on the market are now produced in China meaning you're not getting an authentic Turkish Towel. If a company doesn’t state on their website "Made in Turkey from Authentic Turkish Cotton" then you might be getting an inferior product.

DO YOU HAVE OEKO-TEX CERTIFICATIONS?

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Of course, we are OEKO-Tex certified. At Collie and Co we pride ourselves on using the highest grade materials available in our production process. OEKO-Tex is a worldwide consistent testing and certification system for safety in textile products.


This means you're protected from having harsh nasty substances including chemicals, pesticides and dyes in your beautiful Turkish Towels. We promise no nasties in our towels.

WHAT EXACTLY IS OEKO-TEX CERTIFICATIONS?

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OEKO-Tex is the tests for harmful substances legally banned and controlled chemicals known to be harmful to human health. Taken in their entirety, the requirements go far beyond existing national legislation.


The OEKO-TEX® testing for harmful substances is always geared towards how the textile will be used. The more closely the product is in contact with the skin, the stricter the human ecology requirements that it must meet.


A distinction is made between four product classes: Product class I: textile articles for babies and toddlers up to 3 years old (clothing, toys, bedding, towels etc.) Product class II: Textiles used close to the skin (underwear, bedding, T-shirts etc.) Product class III: Textiles used away from the skin (jackets, coats etc.) Product class IV: Furnishing materials (curtains, tablecloths, upholstery etc.)

ARE COLLIE AND CO TURKISH TOWELS ECO FRIENDLY?

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Yes, Yes, Yes! Turkish towels are designed to have a vast lifespan so that means far fewer emissions on replacing your towels every few years. Plus no fast fashion here, does fast fashion count when you're talking about towels? Well, you get the point.


These towels are designed to last for many years. They're also so lightweight that there much more energy efficient to wash and dry. P.S These babies don’t need to be washed anywhere near as often as a regular towel.


At Collie and Co we pledge to always think of the planet before making any business decisions. We use 100% recycled paper with all of our packaging and we even use compostable shipping bags. Our dirtbag comPOST bags can even be fed to the worms. How cool is that!?

WHAT SIZE ARE YOUR TURKISH TOWELS?

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We are so glad you asked about our Turkish towel size. There are variations between the collections with our smallest towel being 90cm wide by 170cm in length and our largest towel is an extremely generous 100cm wide by 180cm in length.


This means giant towel hugs and no more lying on a towel with your legs hanging off the end, getting all sandy. You can find each towels individual sizing and weight in our product description to make sure it's exactly what you're looking for.

DO YOU HAVE STORES? 

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Collie and Co is an online-based store meaning no, we do not have any brick and mortar stores. But hey, you never know right? We are never opposed to change and we may eventually have stockists but for now, online will be the only place to purchase our Turkish towels.


Just because we don't have a store doesn't mean you can’t speak to someone, use our live chat or email us anytime and we’ll get be back to you asap. You're important to us and we are here to help.

SHIPPING INFO

DO YOU SHIP INTERNATIONALLY? 

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Yes of course we do! However, we do not ship to zones 8 and 9. If you live in one of these zones please feel free to contact us for a separate delivery quotation.

We ship internationally to New Zealand for AUD 15, USA and Canada for AUD 20 and the rest of the world excluding zone 8 and 9 for AUD 25.

Shipping times will vary for international deliveries based on what country you live in. We can only estimate a delivery window of 10-15 days however this time frame is completely out of our control.

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WHAT ARE YOUR SHIPPING FEES?

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Shipping rates are calculated at the checkout and based on weight. Standard Australia wide shipping will range from AUD 6.99 to 12.99 AUD based upon how many items you order. We do offer an express shipping upgrade at the checkout. Please select this option if you would like to receive express shipping.

We offer free Australia wide shipping on orders over AUD 120.

International shipping to New Zealand will be charged at a flat rate of AUD 15 standard shipping and AUD 25 express post.

Shipping cost to USA and Canada is a flat-rate fee of AUD 20 please contact us for express post upgrades.

The rest of the world excluding zones 8 and 9 will be charged at AUD 25. Please contact for express post upgrades. Customers in zones 8 and 9 can contact us for a separate shipping quotation.

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HOW QUICK IS SHIPPING?

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We ship our towels Monday-Friday using the Australia Post network. Standard Australia wide shipping times range from 5-7 days if you live in a major metropolitan area. If you live in a rural area this time frame will change. International deliveries will take a bit longer, you're looking at a 10-15 day window.

Unfortunately, we can only give estimates as delivery and shipping times are out of our control. We choose a reputable shipping company in Australia post and they have never let us down. We are confident you'll have your towel in no time and you can always choose to upgrade your shipping to express post.

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RETURNS

CAN I RETURN IT?

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We have a 100% money-back guarantee if you're not completely happy.

You're important to us so if for some reason you don't love it we'll give you your money back.

The item must still be in good condition and returned within 30 days of purchase. Please read our returns policy for more info.

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WHAT IS A HAPPINESS GUARANTEE?

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It's exactly how it sounds. We guarantee your happiness. That means if you're not 100% happy with your purchase we'll give you a refund no questions asked.

Y'all are important to us and that means your happiness is important to us. Please read the details in our refund policy.

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