REFUND POLICY

ReturnsIncorrect Item Received. Damaged on Arrival/Faulty:  If the goodies you have received are less than perfect, we are so very sorry! Please contact our Returns Team via email at hello@collieandco.com.au and a team member will be in touch within 1-3 business days to assist further.

PLEASE NOTE: Our returns team will respond to your enquiry with 1-3 business days (excluding weekends and public holidays). We appreciate your patience in waiting for a response 💞

*Returned item(s) if you don't love it then you can return it. No questions asked. All returns must be submitted within 30 days of your original order. The towel must be in good order with no damage by any fault of your own. If we determine that you have been neglectful with your towel then we may reject the return. All cost to ship the returned item will be incurred by the customer and will not be reimbursed. 

*Returned items are only accepted via post and not in person. Items must be sent back in packaging with sufficient protection (such as original packaging) and shipping fees will not be reimbursed. Return labels are not provided.

*Returned items must include a completed Returns Parcel Form. If you do not have access to a printer, we will accept it handwritten as long as all of the requested information has been provided.

*If returned items arrive at HQ damaged due to lack of protection (i.e. not in protective packaging), the return will not be processed, and the items will be sent back to the address provided.

*Collie and Co is not liable for the loss of item(s) being returned to us. We recommend retaining your shipping receipt as proof of sending.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@collieandco.com.au

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless there is a genuine manufacturing fault.

Exchange

If you are unhappy with your purchase and would like an exchange please contact hello@collieandco.com.au for further details. All shipping cost incurred during the exchange will be incurred by the customer and will not be refunded. Exchanged items must be in original condition and not used. Once the exchanged item had been approved by HQ we will ship you your new item. If your item is rejected for an exchange due to damage we will ship the original item back to you. 

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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